Welcome to Unbox Me. By placing an order through our website, you agree to the following Terms & Conditions.

1. Orders

All orders are subject to availability. Once an order is placed, we will process it according to the details provided by the customer.

Please make sure that your name, phone number, delivery address, and order details are correct before completing your purchase.

2. Product Availability

Our gift boxes may contain products that are subject to availability. In case an item becomes unavailable, Unbox Me may replace it with another item of equal or similar value and quality.

Product colors, packaging, and small details may vary slightly from the pictures due to availability, lighting, or screen settings.

3. Personalized Orders

For customized or personalized products, please make sure that all names, messages, spellings, and details are correct before confirming your order.

Once a personalized order has been prepared, changes or cancellations may not be possible.

4. Payment

Payment must be completed according to the available payment methods shown at checkout.

Orders will only be confirmed once the required payment information has been received and verified.

5. Delivery

Delivery times may vary depending on the destination and delivery conditions.

Unbox Me is not responsible for delays caused by circumstances outside our control, including incorrect or incomplete delivery information, weather conditions, holidays, or courier delays.

If the customer is unavailable at the time of delivery, additional delivery arrangements or fees may apply.

6. Returns & Exchanges

Because our products are often prepared and packaged specifically as gifts, returns and exchanges may not be accepted unless the product arrives damaged, defective, or incorrect.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide clear photos or videos of the item and packaging.

7. Damaged Items

If your order arrives damaged, please contact us as soon as possible. We will review the case and, where applicable, offer a replacement or another suitable solution.

8. Cancellations

Orders can only be cancelled before preparation or shipping has started. Once an order has been prepared or shipped, cancellation may no longer be possible.

9. Prices & Promotions

All prices are displayed in the currency stated on the website.

Promotions and discounts may have specific terms, expiry dates, or availability limits. Unbox Me reserves the right to end or modify promotions without prior notice.

10. Website Content

We make every effort to ensure that product descriptions, photos, prices, and other information on our website are accurate. However, minor differences may occur between the website images and the actual products.

11. Privacy

Customer information provided during the ordering process will be used to process orders, arrange delivery, and communicate with the customer regarding their purchase.

We do not sell or share customer information except where necessary to complete the order or comply with applicable legal requirements.

12. Changes to These Terms

Unbox Me reserves the right to update or modify these Terms & Conditions when necessary. Any changes will be posted on this page.

13. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us through the contact information provided on our website.

Thank you for choosing Unbox Me — made to gift, made to feel.