At Unbox Me, we want you to be happy with your purchase. Please review our refund policy below.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 24–48 hours of deliveryand provide clear photos or videos of the item and packaging.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.

Refunds

If a refund is approved, the refunded amount will be returned through the available payment method agreed upon with the customer.

Please note that delivery fees are generally non-refundable unless the issue was caused by an error on our part.

Non-Refundable Items

Due to the nature of our products, we generally do not accept refunds for:

• Items that have been used or damaged after delivery.

• Personalized or customized items.

• Gift boxes prepared specifically according to a customer’s request.

• Items where the customer has changed their mind after receiving the order.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been prepared, customized, or shipped, cancellation may not be possible.

Contact Us

For any refund-related questions or concerns, please contact us through the contact information provided on our website.